Warranties

Veresoni Jewellers holds a steadfast commitment to the high standards it sets for the products it sells. Regardless of the product type, only items of the utmost standards are produced or sourced by Veresoni for its collection.

Our products come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a significant failure and compensation for any other reasonable loss or damage. You are also entitled to have the goods repaired if they fail to be of acceptable quality and the failure is not major.

In addition, Veresoni offers an automatic standard guarantee of twelve months from the date of purchase on all jewellery against defects in material and/or workmanship. This Standard twelve-month Guarantee excludes all items not manufacturered by Veresoni. Such items are covered by the manufacturer’s guarantee or warranty. The Standard Guarantee covers jewellery purchased via the website.

Any defects in material and/or workmanship that become evident during the Standard Guarantee validity period will be remedied by Veresoni. The form of remedy will be at the sole option of Veresoni and will be limited to repair, replacement, or refund.

To claim a remedy under the Standard Guarantee, the goods must be returned for assessment and accompanied by the original purchase receipt.

The Standard Guarantee does not include the following to the extent they are permitted in the relevant legislation:

• Damage due to ordinary wear and tear,
• Damage due to misuse, accident, alteration, substitution, or abuse,
• Repairs and alterations performed by someone other than Veresoni,
• Theft, disappearance, or loss (including loss of gemstones), and
• Any type of use causing damage or deterioration.

Where applicable, we will meet our obligation to provide a remedy under the Australian Consumer Law. Full details of your consumer rights may be found at www.consumerlaw.gov.au